Where do you deliver?

How much is delivery?

How do I get free delivery?

Do I need to be Home?

What do I do with the empty boxes?

How do I Pay?

What is a standing order?

How do I set up a standing order?

Can I cancel, suspend or change my standing order?

What comes in a box of the week?

How many people does a set box of the week feed?

What if something is wrong with my delivery?

Do you have a customer service representative able to assist me over the phone?

What is the difference between Organic, Biodynamic and Organic in conversion?

What does “certified” organic mean?

Why Does Certified Organic Food Cost More?

How is organic farming better for the environment?

Where do you deliver?

Find out what days Victoria Organic Delivery can deliver to you.

 

 

Use the suburb look up to determine what delivery day/s are available in your area as well as what delivery region apply.

 

How much is delivery?

The delivery fee (if applicable) will depend on your area as well as how you order.

Use the postcode look up to determine what delivery day/s are available in your area as well as what delivery region apply.

One-Off Order
$40 or more
One-Off Order

$100 or more

Standing Order

$40 or more

Metro Area $6.60 Free $5.00
Outer-metro Areas $18.00 $15.00 $15.00
Country Area $24.00 $24.00 $24.00
Special Country $35.00 $35.00 $35.00

 

 

How do I get free delivery?

Customers in Melbourne Metro areas get free delivery on standing orders and free delivery on one off orders when the order total is over $100. Customers in outer metro and country areas get discounted delivery for standing orders and discounted delivery for one off orders which are over $100.

 

Do I need to be Home?

You do not need to be home at the time of delivery. Our drivers will leave your delivery and the payment is due after delivery. We encourage customers to nominate a spot where our drivers can leave your order if you are not home. Ideally the nominated spot should be sheltered from the weather, free from pets and out of sight from the road. To provide or update your delivery instructions please call, email or include in the comments section when placing an online order.

Please note that while we have many customers that are not home at the time of delivery and very rarely have any problem; Victoria Organic Delivery cannot be responsible for any unforeseen damage or theft to your order when left in this designated area. We do recommend your order be taken in and properly stored as soon as possible. We cannot guarantee the quality of items that are not properly stored.

 

What do I do with the empty boxes?

Your order will be delivered in boxes. In most areas we can collect the empty boxes, dry packs and egg cartons on your next delivery. Please inquire if we can pick up your empty boxes and help us re-use and re-cycle.

 

How do I Pay?

We accept payment by credit card and BPAY. Credit card details are not taken online. Instead a member of Victoria Organic Delivery team will ring you to get your preferred payment method and payment details on your first order. These details are then kept in a secure database for future orders so you won’t need to give them to us again.

 

What is a standing order?

A standing order is a set order which we will automatically deliver to you each week or fortnight on your nominated delivery day. Cancelations, suspensions or one off additions can be made to your standing order up to 7pm the evening before your delivery is due (two days for deliveries to country destinations). A standing order saves you time because you set up the order once and then only contact us if you need to suspend, cancel or change your order. A standing order saves you money because it has discounted or free delivery rates.

 

How do I set up a standing order?

If you would like to set up a standing order simply call or email the office with the order details, your preferred delivery day, order cycle (i.e. weekly or fortnightly) and any specific delivery or packing instructions.

If you are placing an internet order and wish to make this a regular and automatic standing order, simply write in the comments section of your internet order that you would like this to be a standing order and include your preferred delivery day and order cycle (i.e. weekly or fortnightly)

 

Can I cancel, suspend or change my standing order?

Cancelations, suspensions or one off additions can be made to your standing order up to 5pm the evening before your delivery is due (two days for deliveries to country destinations) without affecting your discounted or free delivery rate.

We recognize that as seasons change you will need to update your standing order to remove out of season items and include in season items however, frequent changes to a standing order might incur a full delivery charge.

 

What comes in a box of the week?

A typical box of the week will include around 2 thirds veg and one third fruit and the selection will provide a good cross-section of fresh organic produce which includes root veg, green veg, salad items and fruit.

The content of the box of the week’s change daily and we buy organic produce fresh on each packing day. Consequently we cannot give a list of the content of the box or guarantee if specific items will or will not be in the box. However we always note your preferences and if needed our packing team will swap items to ensure you receive or avoid any nominated items.

 

How many people does a set box of the week feed?

The seasonal fruit and veg boxes are based on dollar value rather than the number of people it will feed. It is very difficult to determine what box size your household will need as it will depend on whether how often you eat out / eat at home, are you using the box just for dinners or for lunch, dinner and snacks and are there any vegetarians in the house or meat eaters?

If you have been purchasing organic produce and can estimate your weekly expenditure then start by choosing the closest box size available. Otherwise we suggest that you would start with a $48 box and then modify the size or frequency if needed.

 

What if something is wrong with my delivery?

Unfortunately things can sometimes go wrong which is why we have a 100% satisfaction guarantee on our fresh produce. If there is any problem with your order simply let us know within 24 hours of receiving your delivery and we will make the necessary adjustments to your order total before the electronic payments are processed.

We monitor any identified problem areas and give feedback to the operators, packers and drivers to help improve our systems and prevent any future problems from occurring. We need to know of problems you have to try and correct and prevent it from occurring again so please don’t hesitate to call or email us. We need you to help us provide the best service possible.

 

Do you have a customer service representative able to assist me over the phone?

We do have customer service representatives available to assist you over the phone. Our number is 03 9460 3999. Phone hours are from 10:00 – 5pm Monday to Friday. Alternatively you can leave a message for us outside business hours or email us at info@victoriaorganicdelivery.com.au.

 

What is the difference between Organic, Biodynamic and Organic in conversion?

Organic means the produce is grown without the use of synthetic chemicals or genetically modified organisms. The quality of the soils, the health of the ecosystem and the systems and procedures for growing, harvesting and storing any produce are regulated. Certified organic growers are checked at least once a year by the appropriate certifying body to ensure they are following and meeting Australia’s strict organic standards.

Biodynamic can be described as an advanced form of organic farming, using the principles of organic growing together with the principles of philosopher Rudolf Steiner. Biodynamic farming takes a holistic approach to organic farming and incorporates special composts, preparations and all natural plant activators in the organic production. These preparations are designed to increase the nutrients and trace elements of the soil and improve the flavour and nutrition content of the fruit and vegetables. Biodynamic farming can be explained as organic farming incorporating crop rotation, special plant, animal and mineral preparations and the phases of the moon and stars to create the ideal ecosystem for growing organic fruit and vegetables.

Organic in conversion means that the farm has adopted organic farming practices and has reached the standards required to produce certified organic produce however the farm has only been monitored by the certifying organic body for 1 or 2 years. It takes at minimum of 3 years of monitored practice of organic farming techniques for a farm to be approved as a certified organic producer. In the first year of monitoring, the farm must sell their crop as conventional food, in the second or third year if the farm has meet strict organic standards and has achieved satisfactory soil quality and ecosystem balance they may be granted the status of organic in conversion.

Victoria Organic Direct favours certified organic and biodynamic produce but also undertakes to support organic in conversion farms to assist and encourage conventional farmers to make the positive change to organic farming practices.

 

What does “certified” organic mean?

Organic certification means that the appropriate independent certifying body checks and approves our purchases, records and processes at least once every year. All of the fresh produce sold by the Victoria Organic Delivery is certified organic or biodynamic according to certification standards. We do not purchase any conventional fresh produce and therefore eliminate the risk of cross contamination. As Victoria Organic Delivery only carries certified produce, this certification gives the purchaser piece of mind that their food is natural and achieves organic standards.

To be completely sure that your food is organic or bio-dynamic, make sure it is Certified Organic. Certified growers are inspected at least annually by independent certifying organizations that inspect a farm or a business against a set of standards.

Certified food has two main levels:

  1. Certified Organic or Bio-dynamic: Producers of Certified Organic and Bio-dynamic products have been monitored by their certifying organization for three years or more and have satisfied the certifying organization that they correctly follow organic standards and practices
  2. Certified In Conversion: Similar to Certified Organic and Bio-dynamic except that the grower has been monitored for only one year or more; or has not yet achieved the dynamic ecosystem required for Certified Organic and Bio-dynamic status.

 

Why Does Certified Organic Food Cost More?

Farmers deal with extra costs when growing organically. Organic Farmers also receive less subsidies and external help to meet production costs. Increased organic farming costs can include more labour intensive weeding practices, more expensive natural fertilisers, longer growing times, shorter storage times and they are more likely to have lower yields and more impact from adverse weather conditions. These factors generally cause organic produce to be more expensive than produce grown conventionally. Another factors which affect the price of certified organic produce is that the organic food farms and organic food distribution generally occurs on a smaller scale.

However to judge if organic food costs really costs more, there are several other, important factors that needs to be considered. If environmental pollution, soil erosion and health costs are considered, most people believe that organic food actually costs us less.

 

Is organic farming better for the environment?

Yes, to be a certified organic or biodynamic farm there is an independent body which monitors the practices of the farm. Chemical preparations, pesticides and GE crops are banned in organic farming and therefore do not cause any detriment to our precious waterways and delicate environment. Good soil quality, animal welfare and a balanced and healthy ecosystem are crucial in producing organic produce. A successful organic or biodynamic farms relies on building and maintaining healthy, fertile soil and a naturally balanced ecosystem, the way nature intended.

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